Enterprise-Grade Security
Your data security and privacy are our top priorities. We implement industry-leading security measures to protect your business.
End-to-End Encryption
All data transmitted between your systems and our platform is encrypted using industry-standard TLS 1.3 protocol.
Secure Infrastructure
Our services run on enterprise-grade cloud infrastructure with 99.9% uptime SLA and automatic failover.
HIPAA Compliance
For healthcare customers, we offer HIPAA-compliant infrastructure with Business Associate Agreements (BAA).
Access Controls
Role-based access control (RBAC) and multi-factor authentication (MFA) protect your account from unauthorized access.
Regular Audits
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
SOC 2 Type II
We maintain SOC 2 Type II compliance, demonstrating our commitment to security, availability, and confidentiality.
Data Protection
We employ multiple layers of security to protect your data at rest and in transit. All customer data is encrypted using AES-256 encryption, and we maintain strict access controls to ensure only authorized personnel can access sensitive information.
Compliance & Certifications
CallQ.AI maintains compliance with major industry standards and regulations:
- GDPR: Full compliance with European data protection regulations
- CCPA: California Consumer Privacy Act compliance
- SOC 2 Type II: Independently audited security controls
- HIPAA: Healthcare data protection (available for Enterprise plans)
- PCI DSS: Payment card industry data security standards
Incident Response
We maintain a comprehensive incident response plan to quickly identify, contain, and resolve security incidents. Our team monitors systems 24/7 and can respond to potential threats within minutes.
Data Retention & Deletion
You maintain full control over your data. We retain customer data only as long as necessary to provide our services, and you can request data deletion at any time. Upon account termination, all data is securely deleted within 30 days.
Third-Party Security
We carefully vet all third-party service providers and require them to maintain security standards equivalent to our own. All vendors undergo regular security assessments.
Reporting Security Issues
If you discover a security vulnerability, please report it to our security team immediately at [email protected]. We take all reports seriously and will respond within 24 hours.
Questions About Security?
Our security team is available to answer your questions and provide additional documentation for enterprise customers.
Contact Security Team